Return and Refund Policy

Effective Date: October 10, 2026

1. Introduction

At Olike Bangladesh, we want customers to receive the products they order in satisfactory condition. This Return and Refund Policy explains when a product may be eligible for return, replacement, or refund.

Please review this policy before placing an order. All requests are subject to product inspection, applicable conditions, and the consumer rights provided by the laws of Bangladesh.

2. Eligible Reasons for Return

You may contact us to request a return or resolution if:

Damaged on Delivery: Your product arrives physically damaged.
Defective Product: The product does not function properly upon receipt, subject to inspection and applicable warranty terms.
Wrong Product Delivered: You receive a product different from the one you ordered.
Missing Items: A product, accessory, or component listed as included in your order is missing.
Material Product Mismatch: The received product materially differs from its advertised description or confirmed order.

We will review each request and determine the appropriate resolution in accordance with this policy and applicable law.

3. How to Request a Return

To request a return, please contact our customer support team as soon as possible after receiving your order.

Please provide:

Your order number.
Your name and contact number.
The reason for your return request.
Clear photographs or a video showing the issue, where applicable.
Photographs of the packaging, accessories, and shipping label if relevant.

Our team may request additional information to verify the claim. Please wait for return instructions before sending a product back.

4. Product Condition Requirements

Where applicable, returned products should be accompanied by:

Original packaging.
Included accessories, cables, manuals, and other components.
Proof of purchase or order confirmation.
Warranty cards or other documents supplied with the product.

Customers should take reasonable care when inspecting products. Products returned with damage caused by misuse, unauthorized repair, or modification may not qualify for a return based on a manufacturing defect.

These conditions do not limit any mandatory consumer rights under applicable law.

5. Products That May Not Qualify for Return

Subject to applicable law, the following may be excluded from ordinary change-of-mind returns:

Products damaged after delivery through misuse, accidents, or improper handling.
Products modified, repaired, or tampered with by unauthorized persons.
Products with missing accessories or components where the missing items prevent proper verification or resale.
Products showing normal wear and tear after use.
Products returned without sufficient order information or where the reported issue cannot be verified.

Hygiene-sensitive products, opened personal-use items, and other product categories may be subject to additional restrictions where legally permitted and disclosed to the customer.

These exclusions do not automatically apply to valid claims involving defective, damaged, incorrect, or misrepresented products.

6. Inspection and Resolution

After receiving an eligible returned product, we may inspect it to verify the reported issue.

Depending on the circumstances, available remedies may include:

Replacement with the same product, subject to availability.
Repair or warranty service where appropriate.
A refund where applicable.
Another mutually agreed resolution that complies with applicable law.

If a replacement is unavailable, we will discuss the available options with the customer.

7. Refund Policy

Refunds may be considered when an order is cancelled after payment, an eligible return is approved, a product cannot be supplied, or another circumstance requires a refund under applicable law.

Refunds will generally be made through the original payment method where practical. If that method is unavailable, an alternative may be arranged with the customer's agreement.

For Cash on Delivery orders, the customer may need to provide accurate refund details through an approved process.

The time required to complete a refund may depend on the payment provider, banking institution, and verification process. We will communicate any relevant steps or expected timelines when processing the request.

8. Return and Refund Charges

Where a return is accepted because the product was defective on arrival, damaged during delivery, incorrect, or materially different from the confirmed order, we will review the responsibility for return shipping and related charges in accordance with applicable law.

For other approved returns, the customer may be responsible for applicable shipping costs if this is lawful and communicated in advance.

No term in this section is intended to remove a customer's mandatory legal rights.

9. Order Cancellation and Failed Delivery

If you wish to cancel an order, please contact us before dispatch whenever possible.

If an order has already been dispatched, the available options will depend on its delivery status and the applicable return conditions.

Repeated refusal of confirmed orders without a valid reason may lead to additional order verification or restrictions, where appropriate and legally permitted.

10. Important Notes

Do not discard the packaging before checking the delivered product and included accessories.
Report any delivery damage or order discrepancy promptly.
Do not attempt unauthorized repairs on a product you intend to claim under warranty.
Keep your order confirmation and relevant communication for reference.
Do not send a product back without first receiving return instructions.

11. Contact Us

To request a return, replacement, or refund, contact Olike Bangladesh through the customer support details published on our website.

Website: https://olikebangladesh.com/

Our team will review your request and guide you through the next steps.